Summary List Placement
After working in the casino industry for years in the UK, I started working for IKEA four years ago in its Amsterdam warehouse after moving to the Netherlands to be with my partner. I’ve always had a customer-facing job because I love working with customers. I’ve held many roles since I started at IKEA, but now I am a full-time quality support specialist.
The quality support specialist role is somewhat new — I’d say about two years old. When I started at IKEA, I would rotate through roles, and then one day this position became available. Sometimes I feel like it was made for me, because I truly enjoy helping customers.
I help customers solve problems with IKEA furniture in their homes, which sometimes includes going to see them in person to diagnose the issues they are having. Most of the time the customer has read the manual wrong, or there is a missing piece from their order. Other times, it’s issues like a sofa bed that is slumping, which is often a quick fix, like fixing a bolt that turned the wrong way.
The majority of my job entails assembling the furniture for customers, assessing missing orders and parts, and collecting the necessary pieces to their order for same-day delivery.
When I work the early shift, I wake up at 6 a.m. and get ready for work. I try to be out of the house by 7 a.m. so that I am at the warehouse by 9 a.m. I live in Almere, which is a 30-minute drive by car to the Amsterdam IKEA.
I first check in with my supervisor and see if there is anything outstanding that I need to do right away. Then I go into the back office and sign into the PC. There is usually a queue of quality support tasks lined up there for the day.
I look through the queue and see if there are any items that need to be picked from the warehouse floor and put in those orders. For example, if a customer ordered a dresser and one or two drawers are missing, I’d add those items to the picking line.
Once I have my list of tasks for the day, I will print out a list and create a route on Google Maps of all the deliveries I need to make. I make sure to call the customer to tell them I plan to …read more
Source:: Business Insider