Morgan Stanley financial advisers are starting to head back to offices around the country. Here’s what they can expect when they return. (MS)


James Gorman

Some of Morgan Stanley’s financial advisers started heading back to roughly 50 of its 591 branches across the US last week, equipped with pandemic-era tools like hand sanitizer and touchless smart keys.
After finding how speedy some meetings could be with clients and outside companies, like some asset managers, some interactions may be moved to phone or Zoom calls after more locations are open.
The firm is following Centers for Disease Control and Prevention data on which locations qualify to reopen, and has also surveyed advisers to gauge their interest in heading back, a person familiar said.
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Some of Morgan Stanley’s 15,432 financial advisers are starting to head back to their offices across the US after the pandemic spurred months of remote work, and the firm is readying its staff with new protocols and coronavirus-era tools like thermometers and hand sanitizer.

The firm, which is based in New York City and has its wealth management headquarters in the city suburb of Purchase, New York, last week opened roughly 50 of its 591 branches across the country.

The branches’ eligibility was gleaned from Centers for Disease Control and Prevention infection data, and the business also surveyed its advisers on their interest in returning to the office. Advisers were generally eager in getting back to their branches, a person familiar with the matter said. Morgan Stanley will not require them to return to the office.

The branches that opened were largely based in Western and Southern areas of the country, the person said. A Morgan Stanley Wealth Management spokesperson declined to provide a detailed list of branch locations that are now open.

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The firm is providing advisers who have been cooped up for months and stuck meeting with clients over video conferencing care packs, the person said, which are filled with items including face masks, hand sanitizer, thermometers, and touchless “smart keys” that promote distance between a person’s hand and a door’s lock.

Plus, advisers returning to the office will have to attest that they took their temperature each morning (one method that can detect the virus in a person), and will be mandated to wear masks when …read more

Source:: Business Insider

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